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Customer Information

Room Allocation

Every effort will be made to provide precisely the kind of room you have booked and will endeavour to convey specialrequests to hoteliers. We must stress that we cannot guarantee any requests that are made.

Seat Allocation

Requests for particular seats can be made when booking. Whilst everything possible is done to confirm seating plans shown and to provide the seat numbers booked by clients in the positions indicated and published seating plans, we reserve the rightto change should conditions necessitate and we cannot accept bookings conditional on the provision of specific seats.

Pick Up Points

On our tours we offer a door to door service at a small charge. However this service is operated at our discretion and we reserve the right not to provide the service in the advent of excessive baggage or unreasonable demands being made of ourselves which would make this service uneconomical or impractical to run (please ask for details).

 Special Diets

If you require a special diet you must inform us at least 4 weeks prior to your departure with a copy of that diet. This will be notified to the hotel of your particular holiday and any extra costs incurred must be paid to the hotel by yourself before departure from the hotel. We cannot guarantee hoteliers compliance with dietary requests.

Single Rooms

On any holiday there are only a limited number of single rooms. When a single room is available it may be subject to a supplementary charge and this will be shown on the brochure page.


Please note that due to space limitations onboard the coach, the vehicle operating ‘Door to door’ service and because of Health and Safety Regulations relating to our employees, you are asked to keep luggage to one medium sized suitcase per person together with hand luggage which can be stored safely under your seat on the coach. The only exception to this is when travelling on tours which require an overnight stay en-route to your holiday destination.

Passports & Visas

Full passports are essential for all continental tours. (From January 1996 British Visitors Passports are withdrawn). Citizens of non – EEC countries should ensure that they obtain the necessary visas for all countries visited. It is your responsibility to be in possession of the correct passport(and visas, if necessary).

Health Formalities

At the time of publishing this brochure, there were no special health requirements for  inoculations for any of the countries featured in this brochure.

Local Conditions

During local and national holidays and on certain days of the week, facilities such as theatres, art galleries, museums and shops may be closed. When travelling at the beginning or the end of the holiday season you may also find that resorts are quieter and that some of the facilities are closed.


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